(Last updated 29 August 2024)
Story Box Library Pty Ltd (ACN 165 506 567) of PO Box 292, Elwood, Victoria 3184, Australia (“StoryBox Hub”) provides this website, https://storyboxhub.com, together with all related domains (the “Website”) and our mobile and tablet application ‘StoryBox’ (the “App”) subject to the following provisions (the “Terms and Conditions”).
Please read and consider these Terms and Conditions very carefully, in conjunction with our Privacy Policy, as they detail your agreement with StoryBox Hub whether as a visitor (“Visitor”) or registered, paid subscriber (“Subscriber”) (with Visitors and Subscribers collectively referred to as “you”, “your” and/or “User/s”).
By your continued use of the Website and/or the App, you agree to and accept these Terms and Conditions, including and without limitation the Privacy Policy. If you do not agree with or understand these Terms and Conditions, you must not continue to access or use neither the Website nor the App.
Before continuing, please note that Visitors to the Website are granted limited free access to the Website and the content featured on the Website for the purposes of deciding whether to become a Subscriber, but are still required to comply with these Terms and Conditions where relevant.
If you become a Subscriber, you will be able to access, via the Website and/or the App, various storytelling segments from our library of Australian stories read by Australian voices, being StoryBox Library, accompanied by our story writing series that helps students master the mechanics of storytelling, being Story Tools, and other materials.
For further information regarding the different kinds of Subscription categories available through the Website and the associated fees, see our Subscriptions page.
On the above understanding, it is hereby agreed between you and StoryBox Hub that:
1. ACCEPTANCE OF TERMS AND CONDITIONS:
- By accessing or using this Website and/or the App and their storytelling segments, lessons, documentaries, content and information (the “Content”) and/or registering as a Subscriber of StoryBox Hub, you accept these Terms and Conditions and acknowledge and agree that you are entering into a legally binding contract with StoryBox Hub.
- The term of these Terms and Conditions shall commence at the time of your acceptance of these Terms and Conditions in accordance with Section 1a above and/or when you register as a Subscriber via the Website, and shall continue unless cancelled or terminated by either you or StoryBox Hub in accordance with the provisions of these Terms and Conditions (the “Term”).
- You acknowledge that when you register as a Subscriber, you will be required to provide relevant personal information to ensure that you subscribe to the correct pricing package via StoryBox Hub’s online sign-up form (the “Specified Information”) and you agree to provide full, complete and accurate Specified Information, as required by StoryBox Hub, and in accordance with our Privacy Policy.
- The rules and conditions detailed on the Website and the App, including without limitation on our Subscriptions page will form part of these Terms and Conditions, and Users shall at all times uphold any requirements listed therein.
2. TRIAL PERIOD:
- StoryBox Hub may offer Visitors “trial periods” for an applicable period, determined at the sole discretion of StoryBox Hub, for little or no charge (see our Subscriptions page).
- The User’s use of the Website and/or the App during any trial period will be governed by these Terms and Conditions as if the User was a Subscriber as prescribed by these Terms and Conditions.
3. SUBSCRIPTION AND BENEFITS:
- Visitors will have limited access to the App, the Website and the Content, with access (if any) to be determined wholly at the discretion of StoryBox Hub.
- Subscribers will have access to the App, the Website and the Content, with the nature of access to be determined according to the type of Subscription purchased.
- There are a variety of different subscription categories and fee structures (altogether, “Subscriptions”) that apply to use of the App, Website and Content, depending on the type of Subscription for which you are applying.
- The price of your Subscription will vary depending on the type of Subscription purchased:
- If you are a School/ELC Subscriber or a Tertiary Subscriber, the price of your Subscription will be calculated on the number of current students and/or type of your school or organisation.
- If you are a Public Library Subscriber, the price of your Subscription will be calculated on the population of the area that the Public Library services (including the populations of any associate entities, subsidiaries or affiliate organisations if such entities are included in the Subscription).
- All Subscribers will have access to stream and view such Content which corresponds to their Subscription package via the Website and/or the App during the Term of the Subscription.
- Professional Subscribers, School/ELC Subscribers and Tertiary Subscribers will be entitled to use the App and the Website for non-commercial educational purposes during the Term of the Subscription.
- Subscribers agree to only access the App, the Website and Content for the purposes prescribed by the subscription category for which they have registered or have authorised access. If a Subscriber wishes to use the App, the Website or Content for a purpose not permitted by their subscription category or authorised access, they must register separately for the relevant subscription category that permits their intended use (if any).
4. SCHOOL/ELC, TERTIARY AND PUBLIC LIBRARY SUBSCRIPTIONS:
- If you are registering for or on behalf of an organisation or entity with multiple campuses, branches, affiliates or subsidiaries, including without limitation, early childhood centres, kindergartens or pre-schools, the rights of the Subscriber only extend to the nominated and expressly approved campuses, branches, affiliates and/or subsidiaries.
- If you are registering as a Public Library, then the rights of the Subscriber do extend to library members and subscribers strictly for personal use by validly accessing the Subscription within the library or by the library’s website, but do not extend to associate entities, subsidiaries or affiliate organisations, unless requested by the Subscriber and approved by StoryBox Hub. The Subscriber must promptly update StoryBox Hub about any updates or changes to the associate entities, subsidiaries or affiliate organisations to which a Subscription extends.
- Subject to (d) below, if you are registering a Subscriber for or on behalf of a peak organisation, industry body or government or departmental organisation, then the rights of that Subscriber do not extend to its members, subscribers, associates, subsidiaries or affiliate organisations, unless requested by the Subscriber and approved by StoryBox Hub. The Subscriber must promptly update StoryBox Hub about any updates or changes to the organisation, body or department to which a Subscription extends.
- In the instance that a Subscriber does not specify the relevant school, campus, branch, public library or entity to which the rights conferred by their Subscription apply, StoryBox Hub shall, at its sole discretion, be entitled to determine the extent of the Subscription conferred by these Terms and Conditions, and/or immediately terminate, suspend or restrict the Subscription of the relevant Subscriber, as applicable.
- Registration as Public Library Subscriber is only available for recreational use on a personal basis (meaning that usage will be limited to personal use by public library members either within the public library or by validly accessing the Subscription privately).
- Public Library, Tertiary and School/ELC Subscribers acknowledge and agree that StoryBox Hub may not directly manage their Subscriptions, and that an authorised StoryBox Hub representative (“Representative”) may manage Subscriptions on behalf of StoryBox Hub. The current Representatives for Public Library, Tertiary and some School/ELC Subscribers is James Bennett Pty Ltd (ABN 17 000 465 127).
- If the Representatives change from time to time, StoryBox Hub will notify Subscribers by, amongst other things, updating these Terms and Conditions.
- Public Library Subscribers acknowledge and agree that StoryBox Hub’s Representative will assume all entitlements and responsibilities of StoryBox Hub, as prescribed by these Terms and Conditions.
5. FAMILY AND PROFESSIONAL SUBSCRIPTIONS:
- Registration as a Family Subscriber is only available for use on a personal basis (meaning that usage will be limited to a family’s private use) and, for the avoidance of doubt, strictly no commercial use.
- Registration as a Professional Subscriber is available for individuals only, for teaching or educational purposes (meaning that usage will be limited to educational use by one individual subscriber) and, for the avoidance of doubt, strictly no commercial use.
- Educators must register as Professional Subscribers to access Content in an educational setting. Educators may not use their access via alternative subscription categories (for example, via their Family or Public Library Subscription, if any) to access Content in an educational setting.
- If you acknowledge and agree that if you are registering as a Professional Subscriber, you will be entitled to access the Website, the App and the Content in an educational setting, but you will not be entitled to grant access to your Subscription to any other person, organisation or entity.
- Family or Professional Subscribers will not be able to concurrently log into the Website, the App or access the Content from more than one location or device using the same Subscription details and password. For the avoidance of doubt, Users wishing to do so will be required to purchase a School/ELC, Tertiary or Public Library Subscription.
- If you are registering on behalf of a school, company, library, organisation or any group, or you are a professional educator intending to use your Subscription at an early childhood centre, school or tertiary institution, you acknowledge and accept that you must register as a Professional, School/ELC, Tertiary and/or Public Library Subscriber as appropriate.
6. SUBSCRIPTION TERM AND CANCELLATION:
- Family Subscribers acknowledge and agree that their Subscription will renew automatically, either monthly or annually (as elected by the Subscriber), until the Subscriber validly cancels or suspends the Subscription by notifying StoryBox Hub as relevant.
- Professional Subscribers acknowledge and agree that their Subscription will renew automatically on an annual basis, until the Subscriber validly cancels or suspends the Subscription by notifying StoryBox Hub.
- To cancel or suspend a Subscription, Family Subscribers and Professionals Subscribers must notify StoryBox Hub by logging into your account and managing your Subscription in Account Settings. Subscriptions may be cancelled and/or re-activated in Account Settings. Alternatively, Family Subscribers and Professional Subscribers may contact us for further assistance with cancelling a Subscription (via email as per the details under the Contact page of the Website).
- Cancellation will take effect at the beginning of the subsequent billing cycle.
- Family Subscribers and Professionals Subscribers acknowledge and agree that StoryBox Hub will not refund you for any part of a Subscription price prior to cancellation or suspension taking effect in accordance with this section.
- School/ELC, Tertiary and Public Library Subscribers acknowledge and agree that you cannot opt for automatic renewals. We will contact you to renew your Subscription, or you may notify StoryBox Hub or the applicable Representative (if relevant) in writing if you wish to renew your Subscription at the end of the annual Subscription term.
- You acknowledge and accept that StoryBox Hub may, from time to time, make certain storytelling segments and/or associated Content available for viewing at no cost, including to non-Subscribers.
7. PAYMENT:
- In consideration for your registration as a Subscriber, use of the Website and the App and access to the Content, you agree to pay StoryBox Hub (or its Representative, as relevant) the applicable fee as detailed on the Subscriptions page of the Website (the “Fee”).
- Once paid, the Fee is non-refundable, unless a refund would be required by law.
- For Family and Professional Subscribers, the Fee will be due and payable at the time you register as a Subscriber and accept these Terms and Conditions.
- StoryBox Hub accepts payment for Family and Professional Subscribers online via the global payment processing platform, Stripe, subject to Stripe’s terms and conditions (we are not responsible for any losses, claims, damages or consequences due to Stripe’s terms and conditions or for any interruptions or delays in Stripe’s services or facilities).
- By subscribing, Family Subscribers and Professional Subscribers opt for automatic renewal. You acknowledge that at the conclusion of each subscription period (either monthly or annual, depending on your Subscription), StoryBox Hub will be entitled to renew your Subscription and charge a further monthly/annual Fee to your nominated account, unless you opt out or cancel your Subscription prior to the conclusion of your Subscription term in accordance with these Terms.
- For Tertiary Subscribers and any School/ELC Subscribers and Public Library Subscribers, the Fee will be due and payable to StoryBox Hub within twenty-eight (28) days of us issuing you an invoice. StoryBox Hub accepts direct deposit and international electronic transfers.
- For School/ELC Subscribers and Public Library Subscribers, the Fee will be due and payable to the applicable Representative in accordance with the reasonable payment terms as specified by that Representative.
- Upon full receipt of the Fee and approval of your Subscription application, StoryBox Hub will activate your Subscription.
- StoryBox Hub may from time to time, at its absolute discretion, agree in writing to accept payment of the Fee in arrears, in which case its agreement to do so shall in no way waive or vary its rights or your obligations under these Terms and Conditions, including StoryBox Hub’s right to review its decision and require future payment of the Fee in advance.
- In the instance that your Fee remains unpaid, for whatever reason, you acknowledge and agree that your Subscription may be rendered inactive until the Specified Information, including your billing information provided by you can be verified and approved – only when this information is verified and approved will you become or return to being a Subscriber with full access to the Content. Your Subscription may lapse, at our full discretion, if we do not receive or are unable to verify your Specified Information or if your Fee is not paid in accordance with this section.
8. GST:
- Unless expressly agreed otherwise by StoryBox Hub, the Fee or other sums payable or consideration to be provided under or in accordance with these Terms and Conditions are exclusive of GST (having the same meaning it has in A New Tax System (Goods and Services Tax) Act 1999 (Cth) (the “GST Act”).
- If a party makes a taxable supply (as understood under the GST Act) under or in connection with these Terms and Conditions, you will pay to StoryBox Hub at the same time, and in addition to the GST-exclusive consideration, an amount equal to the GST payable on that supply.
- StoryBox Hub will give you a tax invoice in relation to the payment of GST under this section.
9. GIFT VOUCHERS:
- At this time, StoryBox Hub offers gift vouchers for Family Subscriptions only.
- Gift vouchers may be purchased on the Website, and can either be sent to the recipient via email or in print.
- The recipient of the gift voucher will have three years to sign up to their one (1) year Family Subscription using the sixteen alphanumeric code provided in the voucher.
- The Family Subscription will expire one (1) year from the date that the recipient activates their account, and the gift voucher recipient will need to renew their Subscription and update their billing information if they wish to continue accessing the Website and Content.
10. PROHIBITED CONDUCT:
- You acknowledge and agree that under no circumstances will you (or any individual using your Subscription) engage in any of the following conduct, all of which is strictly prohibited:
- use the Content for any purpose outside the terms of the subscription provided under these Terms and Conditions;
- access the Website, the App or the Content in a manner nor to a degree which does not correspond to the permissions granted by your Subscription category;
- download, copy, record, adapt, distribute or re-transmit any or all of the Website, the App or the Content;
- use any data-mining, tracking technology, robots, code or similar data gathering or extraction methods on any part of the Website, the App or in relation to the Content;
- manipulate or otherwise display the Website, the App or Content by using framing or other similar navigational technology (unless otherwise agreed between StoryBox Hub and you);
- infringe or breach any applicable laws or regulations in using or accessing the Website, the App or the Content;
- make the Content available to more users than are permitted or contemplated under your particular Subscription;
- use the Website, the App or Content (including Content permitted by StoryBox Hub to be downloaded by Subscribers from the App/Website) for any other purpose other than its intended purpose, including, but not limited to, sale of access to the Website or Content; use of the Website, the App or Content to gain advertising or subscription revenue; sale of advertising on the Website or the App; use of the Website, the App or Content for any non-approved commercial purpose; use of the Website, the App, the Content, or related resources for the purposes of competing with or displacing the market for StoryBox Hub;
- use the Website, the App or Content for any purpose reasonably considered objectionable by StoryBox Hub, including, but not limited to, use for any obscene, discriminatory, abusive, violent, sexually explicit, defamatory, vilifying, prejudicial, inaccurate, or otherwise inappropriate purpose; or
- providing, linking or uploading material that contains any nudity, or any obscene, violent, harassing, sexually explicit, defamatory, offensive, vilifying, prejudicial, inaccurate, inappropriate or other objectionable subject matter.
- StoryBox Hub takes steps to ensure that appropriate content is made available to children who use the App, the Website and access the Content. However, it is important for parents and guardians to monitor and participate in their children’s use of StoryBox Hub services to protect their safety.
- StoryBox Hub will proceed on the basis that by creating a profile for a child/school student, you confirm that you have the necessary consents from the child and/or their parent or guardian.
- If you become aware of misuse of the Website, the App or the Content by any person, please contact StoryBox Hub (per the details under the Contact page of the Website).
11. INTELLECTUAL PROPERTY:
- All Content, information and material, including, text, graphics, logos, audio and video recordings (including their underlying works), software, the App and the Website are the intellectual property of StoryBox Hub, or have been properly licensed by StoryBox Hub for the purpose of operating the Website, the Hub and subscription service. All such materials are protected by national and international laws of copyright, trade mark, design, moral rights and similar laws related to the protection of intellectual property.
- The rights in the name “Story Box Library”, its logo, trade marks and all related intellectual property are owned and expressly reserved by StoryBox Hub.
- You acknowledge and accept that use of the Content, the App and the Website is for personal, non-commercial use only. For the avoidance of doubt, such use is limited to the specific, limited usage provided under these Terms and Conditions, which covers the private and educational transmission of the Content for approved purposes, and that notwithstanding this, you may still require separate licences covering the works and/or sound recordings, incorporated in and/or underlying the Content, the App or on the Website.
- No Content, logo, trade mark, or copyright material belonging to StoryBox Hub or featured on the Website or the App, whether registered or unregistered, may be used, reproduced or exploited in any way other than as expressly provided under these Terms and Conditions, without the prior express permission of StoryBox Hub.
- If you believe that any material on the Website or the App infringes upon any copyright or any other intellectual property right that you own or control, please get in touch via the Contact page of the Website.
12. TERMINATION:
- The Term of this agreement between you and StoryBox Hub will end if:
- your Subscription expires and is not renewed;
- your Subscription is terminated by StoryBox Hub in accordance with these Terms and Conditions; or,
- in the case of Visitors, you cease to access the Website and/or the App, noting, for the avoidance of doubt, that the Term will continue if your Subscription is renewed or you continue to access or use the Website as a Visitor.
- In the instance that you breach or fail to uphold any provision of these Terms and Conditions, StoryBox Hub reserves the right, in its sole discretion, to reject, refuse, revoke or otherwise limit your Subscription or to restrict, suspend, or terminate your access to all or any part of the Website, the App and/or the Content at any time, with or without prior notice, and without liability.
- Without limitation to StoryBox Hub’s general power of termination under section b) above, you acknowledge and agree that StoryBox Hub may without notice, discontinue (temporarily or permanently) the Website, the App, Content or other services (or any part thereof), or terminate, revoke or otherwise limit your Subscription at any time in the instance that:
- there is a discontinuance to the Website, the App, the Content or services;
- there is a material modification to the Website, the App, Content or services;
- there is a technical or security issue or problem;
- you fail to provide the Specified Information, or you provide information that is incomplete, inaccurate or false;
- you fail to pay your Fee as and when they are due, either to StoryBox Hub or to the applicable Representative;
- you fail to verify your billing details within StoryBox Hub’s nominated timeframe (which may be required within twenty-four hours); or
- you are subject to an insolvency event such as winding up, dissolution, bankruptcy, arrangement, compromise with or assignment for the benefit of creditors, incapacity to pay debts as and when they fall due, appointment of a receiver and/or manager to any of your assets, or are otherwise insolvent within the meaning of the Corporations Act 2001 (Cth) and subject to any stay pursuant to that Act.
- Upon expiry, revocation, restriction or earlier termination of your Subscription or, if a Visitor, when you cease to access to the Website, the App or the Content, the following will occur (as applicable):
- your Subscription will automatically lapse;
- your access to the Content shall cease;
- your access to the Website or as a Visitor may be restricted, at StoryBox Hub’s discretion;
- StoryBox Hub shall be entitled to retain the Fee, to the extent permitted by law, without limiting their rights in relation to any potential breach of contract;
- you shall not reproduce, transmit, distribute or otherwise provide any third party with any of the Content you accessed during the Term; and
- this section as well as sections 10, 11, 13 and 14 will continue to operate after the Term.
13. DISCLAIMERS:
- TO THE MAXIMUM EXTENT PERMITTED AT LAW:
- THE WEBSITE, THE APP, CONTENT AND SERVICES ARE PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, AND WITHOUT LIMITING THE FOREGOING, WE EXPRESSLY DISCLAIM ANY WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF THE COURSE OF DEALING OR USAGE OF TRADE;
- WE MAKE NO WARRANTY THAT YOUR USE OF THE WEBSITE, THE APP OR CONTENT WILL MEET YOUR REQUIREMENTS, PRODUCE A SPECIFIC RESULT OR BE AVAILABLE ON AN UNINTERRUPTED, SECURE, OR ERROR-FREE BASIS, AND WE MAKE NO WARRANTY AS TO THE ACCURACY, TIMELINESS, COMPLETENESS OR RELIABILITY OF ANY CONTENT OBTAINED THROUGH THE WEBSITE AND/OR THE APP; AND
- YOUR RELIANCE UPON THE CONTENT OBTAINED OR USED BY YOU THROUGH THE WEBSITE AND/OR THE APP IS SOLELY AT YOUR OWN RISK. STORYBOX HUB WILL NOT BE RESPONSIBLE FOR ANY LOSS OR DAMAGE, RESULTING FROM USE OF THE APP, THE CONTENT OR THE WEBSITE, ANY USER CONTENT POSTED ON OR THROUGH THE WEBSITE AND/OR THE APP, OR FROM THE CONDUCT OF ANY USERS OF THE WEBSITE AND/OR THE APP WHETHER ONLINE OR OFFLINE.
- Content, or any other material or information created and posted by StoryBox Hub or its Subscribers or Visitors may contain links to other websites. StoryBox Hub is not responsible for the content, accuracy or opinions expressed on such websites, and such websites are in no way investigated, monitored or checked for accuracy or completeness by StoryBox Hub. Inclusion of any linked website on the Website, the App or within the Content does not imply approval or endorsement of the linked website by StoryBox Hub, and StoryBox Hub takes no responsibility for third party endorsements. When you access these third-party sites, you do so at your own risk.
- To the fullest extent permitted at law and without limitation to clause 13(a), StoryBox Hub assumes no responsibility for any error, omission, technical malfunction, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorised access to, or alteration of the Content, the App or the Website, including any injury or damage to Subscribers, Visitors or to their computer, mobile or other device related to or resulting from participation or downloading materials in connection with the Website, the App or the Content.
- The Website and the App are controlled and offered by StoryBox Hub from its facilities in Australia. Subscribers and/or Visitors who access or use the Website and/or the App from other jurisdictions are responsible for complying with local laws. We will notify you if we know of any copyright restrictions on any of the Content, which may affect your access to that Content (if applicable).
14. INDEMNITY:
To the fullest extent permitted at law, except where any loss, liability, claim or demand has been caused or contributed to by an unlawful or fraudulent act or omission by StoryBox Hub or its assigns, you agree to indemnify and hold StoryBox Hub, its assigns, and their respective officers, agents, partners and employees, harmless from any claim, loss, damage, liability or demand, including without limitation, reasonable legal fees, arising from a claim by the holder of intellectual property rights in any work or subject matter in relation to your misuse of the Content, the App or the Website, or on the basis that you did not hold appropriate permissions with respect to using materials incorporated in the Content, the App or the Website
15. LIMITATION ON LIABILITY:
- To the fullest extent permitted at law, in no event shall StoryBox Hub, or any other person or entity involved in creating, developing or delivering the Website, the App or Content be liable to you or any third party for any damages (including without limitation lost profit, indirect, consequential, exemplary, incidental, special or punitive damages) arising from your use or inability to access the Website, the App or the Content, howsoever arising, even if StoryBox Hub, our licensors, our suppliers, or any third parties associated with the Website, the App or Content have been advised of the possibility of such damages.
- Notwithstanding anything to the contrary contained herein, StoryBox Hub’s liability to you for any cause whatsoever and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to StoryBox Hub during the twelve (12) month period of your Subscription prior to the liability arising.
16. MISCELLANEOUS:
- These Terms and Conditions may not be varied except in a further or updated written instrument provided by StoryBox Hub, on the Website or otherwise.
- The failure of StoryBox Hub to exercise or enforce any right or provision of these Terms and Conditions shall not operate as a waiver of such right or provision.
- The headings and section titles in these Terms and Conditions are for convenience only and have no legal or contractual effect.
- You may not assign, transfer or otherwise sublicense your rights under these Terms and Conditions.
- StoryBox Hub reserves the right to amend these Terms and Conditions (together with the Fee and Subscription conditions) at any time and without notice. In such instance, StoryBox Hub will publish the revised Terms and Conditions on the Website. You acknowledge and agree that it is your responsibility to periodically check the Website to review any such changes.
- These Terms and Conditions shall operate to the fullest extent permissible at law. If any section or part of a section of these Terms and Conditions are determined to be unlawful, void or unenforceable, that section shall be deemed to be severable from these Terms and Conditions, and shall not be deemed to affect the validity and/or enforceability of any remaining provisions.
- These Terms and Conditions shall be governed and interpreted in accordance with the laws of Victoria, Australia, and the parties hereby agree and submit to the exclusive jurisdiction of the Courts of Victoria.
17. CONTACTING US
All notices should be sent to us via the method prescribed on the Contact page of the Website for any communications relating to these Terms and Conditions or the Privacy Policy, and PO Box 292, Elwood, Victoria 3184, Australia by post.
Privacy Policy
(Last updated 29 August 2024)
Story Box Library Pty Ltd (ACN 165 506 567) (“StoryBox Hub” and/or “we”, “us”, “our”) provides this website https://storyboxhub.com, together with all related domains (the “Website”) and our mobile and tablet application ‘StoryBox’ (the “App”) subject to this Privacy Policy, which should be read in conjunction with our Terms and Conditions.
StoryBox Hub is committed to protecting your privacy and is serious about adhering to the Australian Privacy Principles and other applicable privacy legislation. This page constitutes the privacy policy applicable to your subscription to and use of the Website and the App and its audio-visual storytelling segments, lessons, documentaries, content and information (the “Content”).
Before providing us with any information, you should read this Privacy Policy so that you understand and are comfortable with the ways that we collect, store and use the information that is shared with us by you, whether as a visitor (“Visitor”) or a registered and/or a paid subscriber (“Subscriber”) of the Website and/or the App (with Visitors and Subscribers collectively referred to as “you”, “your” and/or “user/s”).
1. Contacting Us:
- If you have questions or feedback about this Privacy Policy or about our use of your personal information or data, please contact us in writing.
- All notices should be sent to us via the portal on our Contact page on the Website or PO Box 292 Elwood, Victoria 3184, Australia by post.
2. Types of Information:
- For the purposes of this Privacy Policy, “Personal Information” is information that is personally identifiable, such as a person’s first and last name, mailing address, email address, billing information, telephone numbers and/or other online contact information.
- “Personal Information” can also include data that is usually non-personally identifiable on its own, such as location data or IP addresses, data about personal attributes or online identifiers, but that taken with other data or information, may identify a natural person either directly or indirectly.
- “Subscriber Information” includes the relevant Subscriber information required for StoryBox Hub to set up your subscription and provide access to all Subscribers to access the Website.
- “Sensitive Information” may include information relating to a person’s racial or ethnic origin, religious beliefs or affiliations, political opinions, philosophical beliefs, health or genetic information, sexual preference, membership of professional or trade associations or unions or criminal record.
3. Collection:
- StoryBox Hub does not generally collect Sensitive Information from users. However, if Sensitive Information is collected, it will only be as a result of its voluntary provision by users with their informed consent. If you do volunteer information to StoryBox Hub, including Sensitive Information, by doing so you are providing consent for StoryBox Hub to collect, store and use that information for the primary purpose for which it was collected and any permitted secondary purpose.
- If you have already provided Personal Information to StoryBox Hub by visiting or subscribing to other StoryBox Hub products including but not limited to the StoryBox Hub subscription services (via https://storyboxlibrary.com.au, https://storytools.com.au and our other related domains, or the App), that Personal Information may be used by StoryBox Hub for the purposes of your Subscription and Account with the App and/or Website, unless you tell us otherwise in the manner set out at Section 1 to this Privacy Policy.
- StoryBox Hub requires Subscribers to provide Subscriber Information when:
- registering the Subscriber’s account (Account) with the Website and the App; and,
- if applicable, to confirm to us which end users are authorised to access the Account (including access to Content made available to that Account and associated subscription).
which Subscriber Information may comprise Personal Information as well as non-personally identifiable information.
- Subscribers agree and represent that if they provide Personal Information about end users or any third parties:
- the Subscriber is authorised to provide the end user’s information; and
- the Subscriber has ensured that the relevant end users have read, understood, and accepted our Terms and Conditions, and are aware of and agree to this Privacy Policy, before providing any Personal Information.
- We also collect Personal Information from users in optional, voluntary submissions, including but not limited to:
- Profile information via subscription forms or registrations when you subscribe to, access or use our Website, the App, Content or services;
- If you sign up to our newsletters using your Personal Information;
- If you make contact with us in relation to customer service requests or feedback but, for the avoidance of doubt, not in circumstances where you contact us to request that your Personal Information be deleted from our records;
- If you download software or mobile applications for the purpose of accessing our Content or services on mobile applications, including the App;
- If you enter competitions or other promotions offered by us by providing your information in response to the entry requirements; and,
- If you make contact with us for other reasons, for example by submitting your curriculum vitae in the course of making an employment request.
- We also collect data via automatic processes when users visit or access our Website, the App or our other online platforms. We generally collect non-personally identifiable information in these processes, but sometimes Personal Information may be collected. For example:
- We use cookies and other tracking technologies (see Section 5 for more detail) to track user activity and engagement with our services, and to record information about Website traffic, Website usage, App usage, user activity and user preferences;
- We may track activity relating to your interactions with our direct mail communications; and
- We may track activity relating to your interactions with links contained on our Website or in our App.
- Some cookies may be associated with Personal Information about you and some may not. Wherever possible, we anonymise and pseudonymise the information we collect via cookies or other tracking technologies.
- We may also obtain information from third party sources. We may use analytics tools and other third party technologies to collect non-personally identifiable information in the form of various usage and user metrics when you use or access our Website, the App, Content or services. For example, we use Google Analytics features to collect data about traffic to our Website using tracking technologies. The information that is collected by Google Analytics for us is not personally identifiable, and is pseudonymous or aggregated data that does not identify any individual user.
- Third party analytics companies may combine the information collected for us with other information they have independently collected, but we take care to ensure that the information collected for us is pseudonymous or anonymous so that users cannot be identified when the information is combined.
4. Our Use:
- StoryBox Hub uses Personal Information and non-personally identifiable information to optimise user experience and to enhance our relationship with our users through communication, sharing features, marketing and advertising.
- StoryBox Hub collects and employs user information, without limitation to:
- Provide users with access to the Website and the App;
- Enable users to access Content from the Website and the App;
- Confirm order details and process payments;
- Provide users with customer support, respond to users’ requests or seek user opinions or feedback;
- Share communications such as newsletters, process transactions, send updates and receipts regarding the subscription services, the Content, the App or the Website and to connect users to StoryBox Hub services and to the products and services of our partners and licensees;
- Analyse information received from cookies and tracking technologies in order to personalise content and information, provide the most relevant information and services, administer, support and develop the Website and Content and improve the services provided by StoryBox Hub;
- Verify whether users’ access or use of the Website and the App corresponds to their Subscription package and its associated usage parameters;
- Prevent abuse and fraud;
- Enable users to share links to Content on third party services (we may need to access and disclose your Personal Information to such third party services if you wish to connect and share our Content via those sites);
- Conduct administrative and internal business processes;
- Conform to legal requirements or respond to legal processes or orders, whether or not a response is required by applicable law;
- Enforce the Terms and Conditions or this Privacy Policy;
- Protect StoryBox Hub’s rights; or
- Protect the safety of users.
- The third party analytics companies that we use may share pseudonymous or aggregated user data with other measurement companies, in order to analyse and report on it for their clients.
- European Union and European Economic Area: This section is relevant to users in the European Union and the European Economic Area (“EU Users”):
- In accordance with the General Data Protection Regulations, we will not track EU Users’ activity or target EU Users using Personal Information without express consent from applicable users.
- For the avoidance of doubt, StoryBox Hub does not direct personalised advertising and marketing to any users, including EU Users. This includes tracking activity using Personal Information or targeting users with advertising that uses Personal Information.
5. Tracking Technologies (Cookies):
- StoryBox Hub uses cookies, and other tracking technologies like web beacons, pixels or clear gifs, to enable functionality of the Website and the App, to analyse their users’ engagement with the Website, the App and Content and to provide a better user experience.
- Cookies are small files that are placed on browsers by websites in order to understand user engagement with particular websites. They also store settings and information to facilitate more convenient access and use of web pages that have been previously visited. Cookies do not cause damage to a user’s computer and are not malicious files.
- Visit our Cookie Policy to find out more about how cookies (and other tracking technologies) are used, what types of cookies we use and how to manage your cookie preferences. You can click on “Manage Cookie Preferences” in the Cookie Policy to change your cookie preferences.
- Please note that if you choose to reject cookies, you may still use our Website, however your access to our Content or some of the functionality and areas of our Website may be restricted.
6. When We Disclose Personal Information:
- Generally, Personal Information will not be disclosed to individuals or organisations outside of StoryBox Hub without your prior consent. However, Personal Information may be disclosed in the circumstances described in this Section.
- When we do disclose information to third parties, we use non-personally identifiable information wherever possible and we require third parties to only collect and use Personal Information in accordance with this Policy and for no purpose other than providing us with agreed services.
- We may provide data to our third party service providers for their use in performing services such as internal business functions, customer relationship management or collecting information on our behalf. Wherever possible this information is non-personally identifiable, but sometimes it is Personal Information, including for example when we provide information to:
- an authorised StoryBox Hub representative that manages subscriptions on our behalf, such as James Bennett Pty Ltd in relation to Public Library, Tertiary and some School/ELC Subscribers ;
- software service-providers which automate certain customer experience functions for us, such as ActiveCampaign, LLC.
- When you use or access parts of our Website, our App or any of our other services for an activity that is part of a partnership or joint promotion or event, you are consenting to provide your collected information to StoryBox Hub and each of its partners. You acknowledge and agree that StoryBox Hub’s partners will collect, store and use your Personal Information in accordance with their own privacy policies and you should consult the relevant privacy policies whenever you provide your information in relation to a joint promotion or activity.
- We may disclose user information if we are legally bound to do so, or if in our reasonable opinion, such disclosure is necessary to prevent harm to ourselves, to our partners or affiliates, to other users or to third parties. We will notify users of such disclosure wherever practicable.
- In the event that there is a change of ownership, control or interests in StoryBox Hub (whether as a whole or in part), then the party that attains ownership or control or interest in StoryBox Hub will obtain access to any existing user information that we store and use. We will make reasonable efforts to notify you by posting a notice on our Website or sending you an email or direct communication.
7. Your Choices - Opting Out:
- Users have a general right to access, edit and manage the collection, processing and use of their Personal Information. Users may opt out of any activity that involves collecting or processing their information for direct marketing purposes. To exercise this right, please refer to the sections below, including the opt out options offered by us and our third party service providers.
- You may opt out or unsubscribe from receiving communications from StoryBox Hub at any time by changing the settings via a hyperlink in the footer of emails received from StoryBox Hub.
- You may manage or reject the use of non-essential cookies or tracking technologies on our Website, by heading to our Cookie Policy and clicking the “Manage Cookie Preferences” option. Please note that essential cookies (those that enable the performance and functionality of our Website) cannot be refused or rejected. If you choose to reject cookies, you may still use our Website, however your access to our Content or some of the functionality and areas of our Website may be restricted.
- You may also opt out of the third party services currently used by StoryBox Hub to track your browsing activity. We use the third party service “Google Analytics” for the purpose of management and assessment of Story Box Hub site traffic. You can opt-out of data being used by Google Analytics by following the instructions at https://tools.google.com/dlpage/gaoptout/.
- Notwithstanding the opt out options, you agree that by accessing the Website or becoming a subscriber, StoryBox Hub may still send you relevant administrative notices from time to time.
8. Your Choices – Account Deletion and Editing:
- You may, at any time, update, correct, or delete Personal Information that you have provided to us by updating your preferences on the Account Settings page or by contacting us (per the details on our Contact page). Whenever you are entitled to access such information, and the information is not otherwise accessible by logging into your Account, we will provide such information to you via email without charge.
- If you delete your Account or Personal Information, any account data associated with your account will be removed from accessible systems, unless required by law, and will no longer be accessed or used by us. StoryBox Hub will automatically delete your Account, and the Personal Information associated with it, from accessible systems, if you do not log into your Account for three (3) years and do not respond to an email from us providing thirty (30) days to log in in order to keep your Account active. If you are still subscribed to StoryBox Hub’s newsletter, limited information, such as your name and email address, will be kept in order to continue sending the newsletter out to you.
- If you choose to have an Account with us in the future, you will have to register for a new one, as none of the information previously submitted will be held or saved within your account or in accessible files.
- StoryBox Hub will take reasonable steps to permanently destroy or de-identify Personal Information if it is no longer needed to provide you with access to any of our Content or services, unless that information is required to be saved under Australian law or other Commonwealth record.
- You are entitled to request that your Personal Information is dealt with us either anonymously or under a pseudonym.
9. When Information Leaves Australia:
- We make efforts to maintain storage and usage of information in Australia, however in certain circumstances, we use infrastructure and service providers, partners, licensees or suppliers who are based or hosted outside Australia. User information, including Personal Information, may be disclosed and stored with such third parties, most often in the US or UK, but also globally.
- In the event that we are required to disclose your Personal Information to overseas third parties, we will take reasonable steps to ensure that such disclosures are subject to reasonable confidentiality terms, that the overseas third party is subject to a law or binding scheme that protects your information in a way that, overall, is at least substantially similar to the way in which the Australian Privacy Principles protect your information or that the overseas third party takes steps to prevent a breach of the Australian Privacy Principles in relation to your information.
10. Protection:
- We take measures, including the implementation and maintenance of physical, electronic and managerial procedures, in an effort to assure the security, integrity and accuracy of all Personal Information that we collect and to protect your Personal Information from misuse, loss unauthorised access, modification, disclosure or unauthorised access.
- Such measures include but are not limited to StoryBox Hub:
- Restricting access to personal information to those employees who need access to perform their job functions;
- only collecting Sensitive Information where required by law or with express user consent and only using and disclosing Sensitive Information for the primary purpose for which it is collected by StoryBox Hub;
- taking reasonable steps to ensure that the Personal Information it holds is accurate, complete and up to date (to the extent that and subject to you providing accurate, complete and up to date information);
- taking reasonable steps to ensure that third parties collect and use information in accordance with this Privacy Policy and for no purpose other than providing StoryBox Hub with requested services, however you understand and accept that we cannot guarantee the safe handling of your information by third parties and are not responsible for the conduct of third parties in collecting, storing and using your information.
- Occasionally we will include links to third party websites on our Website, within our App or in our communications to you. Whenever you choose to follow such links to any third party websites, you acknowledge and understand that this Privacy Policy no longer applies and that any third party website’s privacy policy will govern their collection, storage and use of any of your Personal Information from the moment you leave our Website. You should read the available privacy policies on any third party websites before accessing or using the services provided on that site.
- If we learn of a security systems breach which affects Personal Information held by us, we will notify you electronically so that you can take appropriate protective steps.
11. Changes and Updates to this Privacy Policy:
- We regularly review our compliance with this Privacy Policy. This Privacy Policy was last updated in August 2024 and may be updated by us, from time to time, in our sole discretion.
- A user is bound by any minor or insubstantial changes made to this Privacy Policy. If, however, StoryBox Hub is going to use the user’s Personal Information in a manner materially different from that stated at the time of collection it will notify applicable users by contacting them (via email or other means) prior to commencement of such usage.
- We encourage users to review this Privacy Policy periodically to stay informed about our collection, use and disclosure of Personal Information. Your continued access or use of our Website, Content or services constitutes your agreement to this Policy and any updates.
12. Enforcement:
- Please feel free to direct any questions, concerns or complaints regarding our Privacy Policy or StoryBox Hub’s treatment of Personal Information by contacting us (per the details on our Contact page).
- We will contact the complaining party regarding their concerns and will cooperate with the appropriate regulatory authorities to resolve any complaints regarding Personal Information that cannot be resolved internally.
- Users in the European Union and European Economic Area have the right to lodge a complaint with the relevant supervisory authority in their member state. We encourage you to contact us first wherever possible, so that we can respond to your concerns. We will do our best to resolve them promptly in accordance with relevant laws and policies.